The Kepner Tregoe method (KT-method) is a problem analysis model in which the “problem” is disconnected from the “decision”. An English synonym for this. The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysisand. K.T. Decision Analysis. 1. Write a concise decision statement about what it is we want to decide. – Use first four problem-solving steps to gather information. 2.

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Decisions are a regular part of life, and a regular part of business. Make a final, single choice between top alternatives A further defined process, for use in conjunction Kepner Tregoe evaluation tools, is as follows: When you use this matrix to guide your thinking when facing a particularly important decision, you will be able to frame the question at hand in a number of important ways.

So the idea is not to find a perfect solution but rather the best ajalysis choice, based on actually achieving the outcome with minimal negative consequences. Define the problem and ke;ner its root cause. Activity Log December 29, Not only should you be concerned with the problems themselves, but more importantly, you should be focused on the root causes of those problems.

As a consequence, the traditional thinking pattern became a part of human nature. Step One — Situational Analysis: Assign a relative score for each alternative on an objective-by-objective basis 6.

Kepner Tregoe Method

Define the Wants — assign each want a rating of importance — give each alternative a rating of how well it satisfies each want — Multiply the importance x Satisfy ratings and sum 3. However, for those decisikn important choices that you need to be sure to get right, using the Kepner-Tregoe Matrix to aid your decision kepnr a great option.

A further defined process, for use in conjunction Kepner Tregoe evaluation tools, is as follows:.

First, you will decizion to collect all of the available alternatives decisino you could use to solve the problem at hand so they can each be evaluated equally. I have used it all the time along my career as a manager of organizations, with extreme success.


Any decision that you make is going to come along with some degree of risk — what are the risks for each decision? Do you recognize the practical explanation or do you have more suggestions?

How to use the Kepner Tregoe decision making model

Mintzberg Managerial Roles December recision, Certain causes are therefore excluded. Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs.

Please enter your comment! As a tool for identifying problems, as a tool for taking better decisions. Prepare a decision statement having both an action and a result component 2. It helps the decision maker to maximize critical thinking skills, systematically organize and prioritize information, set objectives, evaluate alternatives, and analyze impact. You might assume that you know exactly what the problem is, so you may just rush through this step in order to start working on solutions.

Based on the decision making criteria, choices are made to arrive at potential problem resolutions how should we act.

The Kepner-Tregoe Matrix

Calculate weighted score for each alternative and identify the top two or three. Difficulty deciding with so much information that is often contradictory? Decision Making Steps Kepner Tregoe describes the following steps to approach decision analysis: By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen.

Built into it is the ability to minimize some of analysi negative effects. Retrieved [insert date] from ToolsHero: Tips for dealing with psychopaths and narcissists Fortnighly newsletter with practical tips and ideas Learn more There are four basic steps when using the Kepner Tregoe decision matrix: Many of the old Total Quality Management tools are also useful for solving problems and making good management decisions.


What are your success factors for the good Kepner Tregoe Method set up? It is sometimes called a root cause analysis and decision-making method.

While the Kepner-Tregoe Matrix can become quite complex depending on how many factors are involved in a given decision, the basis of decisjon model comes down to four steps. When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems.

List adverse consequences for each top alternative and evaluate probability high, medium, low and severity high, medium, low. Calculate weighted score for each alternative and identify the top two or three 7.

Establish strategic requirements Mustsoperational objectives Wantsand restraints Limits 3. These four steps, which have been outlined below, can help you to move from start to finish in the decision making process. Situation appraisal – is used to clarify the situation, outline concerns and choose a direction Problem analysis – here the problem is defined and it’s root cause determined Decision analysis – alternatives are identified and a risk analysis done for each Potential problem analysis – the best of the alternatives is further scrutinized against potential problems and negative consequences and actions are proposed to minimize the risk.

The Kepner-Tregoe Matrix

What problems have come up that require some sort of solution? And Kepner Tregoe decision making is not considered to be how humans naturally do their decision making It may help you to utilize critical thinking skills, organize and prioritize information, set objectives, evaluate alternatives, and analyze impact.

Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful. Did the Adverse Consequences Table change your original decision?