Cityside Financial Services, a disguised consumer bank, serves both a largely were widely perceived as a successful model of the “business case for diversity. View Homework Help – CitySide Financial Services Case from MAN at University of Texas. Muffaddal Ali Mja 03/23/17 Case Study Cityside Financial. Case Study: CitySide Financial Services. Wajeeha ali h Ather. Background • Mid sized bank.

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Build a corporate level strategy – organizing your findings and recommendations in a way to answer the larger strategic objective of the firm.

Managing Diversity at Cityside Financial Services Case Study Analysis & Solution

Time line can provide the clue for the next step in organization’s journey. Leadership in Crisis Management Homero Rodriguez: About the Author Robin J. In formulating the strategy various other mechanisms needs to be acknowledged beforehand; this will aid in presenting the most desirable strategy to the management. Due to the lack of goal visibility and objectives, the discrimination prevailing in the organizational culture also accounts for the dissonance that it created in the external Evaluate each detail in the case study in light of the HBR case study analysis core ideas.

Managing Diversity at Cityside Financial Services – Essay Example

Amazing Business Data Maps. How Does it Work? The competitive advantage that Cityside bank had over other bank was its long history of serving to the local consumers as well as its presence in the market as a mid-sized bank, which led to create a finqncial of cohesiveness amongst the target market.

HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. Cityside financial services have a history of serving the urban neighborhood which predominantly had white customers belonging to the local community. Firstly, they constituted majority of the population of the neighborhood and due to mid-sized bank Cityside could not afford to miss the opportunity of serving to a potentially lucrative target market backed with strong financial conditions.

Ely, Ingrid Vargas Case Study Description Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To write an emphatic case study analysis and provide pragmatic and actionable solutions, you must have a strong grasps of the facts and the financail problem of the HBR case study.

Managing Diversity at Cityside Financial Services by Ashley Lecheler on Prezi

For example you can recommend a low cost strategy but the company core competency is design differentiation. The target market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market. Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions.


Meta-analyses of published studies show that those ideas are myths—men and women actually have similar inclinations, attitudes, and skills. The overlapping of services amongst the two units has created sense of rivalry amongst these two units. You can do business case study analysis by following Fern Fort University step by step instructions.

The diverse work force however, posed challenges to the management in terms of the perception the two groups hold against each other, as well as disturbed clientele satisfaction arising from operation of two distinct strategic units which were operating on mutual grounds.

In maintaining the workforce diversity however, there has been an over existence of certain workforce. You have to recommend business unit level recommendations. Finance Globalization Health Care.

This sthdy due to the fact that the customer segmentation needs a clarification and re-assessment which would enable the units to remain focus on their respective market segments. Focus on the following – Zero down on the central problem and two to five related problems in the case study. The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. If you able to provide a detailed implementation framework then you have successfully achieved the following objectives – Detailed understanding of the case, Clarity of HBR case study fundamentals, Analyzed case details based on those fundamentals and Developed an vityside to prioritize recommendations based on probability of their successful implementation.

The next step is organizing the solution based on the requirement finnancial the case.

This led the bank to diversify its working population in an effort to target these consumers based on similar racial background. The misaligned goals and stucy of clarity in reaching objectives as well as stereotypical connotation have resulted in intensifying the competition prevailing in the organization.

The inclusion of African- American target market was due to various reasons. These women thrived, they found, because of three characteristics that are key to resilience: Cityside operated a profitable business with high customer satisfaction citysude that were widely perceived as a successful model of the “business case for diversity.

Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development.

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The diversity calls for moral and cae standards set across the organization in order to maintain a uniform position for all the employees KENSICKI, Implementation framework differentiates good case study solutions from great case study solutions.

These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment.

The customer focus led the management to pursue the aggressive minority hiring program in constituting its workforce that led to serve a close set of customers. Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Managing Diversity at Cityside Financial Services case study solution. Due to the above mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of competition, which denies the common ground of the services being presented to their customers.

Business environments are often complex and require holistic solutions.

Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

What does differ is the way they are treated on the job: The core problems that posed challenges are. Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

Business Unit Level Solution – The case study may put you in a position of a marketing manager of a small brand. Business and Environment Business History Entrepreneurship.

Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust fiancial banking financial services.

Once you have developed multipronged approach and work out various suggestions based on the strategic tools.

seevices Once done it is time to hit the attach button. You can use the following strategy to organize the findings and suggestions. Once refreshed go through the case solution again – improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations. Beyond personal strengths, servkces authors say, another factor was critical: The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don’t directly contradict the company’s overall strategy.