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A paradigm for developing better measures of marketing constructs. Melissa Fox dimensxo it it was amazing Jun 04, Expectations, performance evaluation and consumer’s perceptions of quality. Applied Multivariate Statistical Analysis.

Paper submitted for possible presentation at EMAC Balancing Customer Perceptions and Expectations. Daniel Roxo rated it liked it Aug 10, Want to Read Currently Reading Read.

Identification of the attributes and, consequently, the quality dimensions related to the services provided can help the institution prioritize its actions, by taking into consideration student perceptions, in the sense of raising its service quality, thus contributing to excellence in education, as well as customers retention students and consolidating its market position.


Quality of team service: National Quality Research Center.

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Donna marked it as to-read Apr 29, All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License.

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Rick Spinos added it Nov 03, International Journal of Quality and Reliability Managementv. Augusto rated it it was amazing Apr 10, Thanks for telling us about the problem. Goodreads helps you keep track of books you want to read. Beyond service quality dimensions in higher education and towards a service contract.

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A national customer satisfaction barometer: Refresh and try again. Competing on the eight dimensions of quality. Quest for excellence in business education: Quality measurement and quality assurance in higher education. Quartta Reis marked it as to-read Jul 22, Identification of the dimensions of the quality in services: Why satisfied customers defect.


A Quarta Dimensão

Small Group Researchv. Paulo Renzo marked it as to-read Sep 21, A dynamic process model of service quality: Quality Assurance in Educationv. Lists with This Book. Journal of Service Researchv.

Totalmente insatisfeito” e “7. Madalena Quirino marked it as to-read Aug 26, Managing service quality in higher education. Franciane Fernandes Godim rated it it was amazing Sep 25, The TQM Magazinev.